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Why is My Site Down?

Does you site go down every few days for only a couple minutes? Ever wonder why? Well, I am about to tell you. After talking to several hosting providers, the number one cause of server crashes is:

 

Poorly designed, or poorly implemented, CGI scripts.


That's right, poor CGI script implementation. Most web servers house hundreds of sites. Most hosting accounts have cgi-bin and telnet access to the web server. Some sites even run multiple scripts. All it takes is one bad script, or a incorrectly set-up script, to bring a server to a screeching halt!

If you are new at programming, by all means DO NOT use your web site as a test bed. Not only can it bring down your site, but others as well. Once you have completed a script, have a professional look at it. Most people have an old computer laying around the house. Set it up with your the same software as your server and test your scripts there.

If you have downloaded a pre-written script, make sure you follow the installation instructions carefully. Pay attention to the permissions and actual script placements. If you have any questions, ask your hosting provider. They will be more than happy to help you out. It can save both of you time and money in the long run.

Here are some other possible reasons your site problems:


  • More network traffic than the server, or connection, can handle-
    Do a Tracert (see below) and see if the results time out before they hit your server. If this is the case, too much traffic is your culprit.
  • DNS server problems-
    The DNS server directs domain traffic to the appropriate web server. It converts names to IP addresses. One way to test if this is your problem, get the IP address of your web site. Type the IP address in your browser. If the site comes up when the IP is entered, and not the domain name, it is most likely a DNS error.
  • Routine maintenance-
    Ask your provider for their maintenance schedule of your server. This can help cut down on the late night panics.
  • Internet traffic-
    Do a Tracert (see below) and see the time it takes to get to the server. It could be your Internet connection, and not your hosting providers connections.
  • To many sites on a server -
    A server has only so many resources it can dish out before it slows to a snails pace, or even crashes. Ask your provider how many sites are hosted on your server, or asked to be moved to another server if this is a common problem.
  • Your hosting providers Internet connection-
    Again a Tracert (see below) can help diagnose this. Network routers are often the main cause of Internet connection problems. Switched networks, instead of basic routed networks, run more efficient and handle problems quicker. Look for a provider with a fully switched network.